Frequently Asked Questions

  1. How does your management service work?
  2. We have a dedicated telephone number and email which your tenants can use 24 hours of the day. Our property managers assess the problem and will arrange for a locally vetted contractor to attend the site. We will inform the landlord to get authorisation except in genuine emergencies or where the amount is less than the agreed limit. We pride ourselves on getting the best possible price for the landlord and we do not charge any fees on top of it. Each landlord will have a dedicated property manager who will be the main point of contact.
  3. Which areas do you cover?
  4. Our property management service covers London, Middlesex, Surrey, Bedfordshire, Berkshire, Buckinghamshire, Hertfordshire and Essex
  5. What do you mean by “call out” charge?
  6. Per call out fee is a flat fee payable for every issue or set of issues raised by a Tenant, regardless of how many calls are made to ZeroPercent for the same issue or issues. This fee will cover everything from when we receive the call, to organizing a contractor until the work is completed. If a Tenant makes a call to raise more than one issue at the same time, only one call out fee will be charged. A separate call out fee will be charged for subsequent calls relating to other issue or issues raised at the same time.
  7. Do you inspect the property?
  8. We will conduct at least one inspection of the property annually as part of your management package. We will take pictures and produce a report for the landlord on the condition of the property. Additional visits can be arranged if required by the landlord for an additional cost.
  9. When will I receive my rent?
  10. We operate two payment cycles, 15th of every month for rents received between the 1st and 14th and 31st (or last day) of the month for rents received between the 15th and 31st of the month.
  11. Why do you charge an upfront or monthly fee for the pay-as-you–go option?
  12. The call out fee is only paid if your tenant experiences a problem and needs our assistance. If your tenant never has a problem, you will never need to pay this fee however there are still services we provide such as property inspection, monthly reports and being available. This is covered by the upfront or monthly fee.
  13. What if my property is already let?
  14. It doesn’t matter if we didn’t let your property, we can still manage it for you. If its currently with another agent, just check your notice period, hand in your notice and let us know when you want us to start.
  15. What are your terms?
  16. Our property management contract is very flexible; we do not tie you in for long periods because we believe there’s no need to. Even though we believe you’ll never want to leave, if you choose to, you just need to give us one months’ notice.
  17. Do you offer a tenant finding service?
  18. No we do not but we have partnered with many local agents who work with us to find tenants for our landlords. They will charge a seperate fee for this service which will be passed on directly to the landlord but we will assist in preparing the AST, checking references, organising the inventory and ensure your deposit is protected. All this is covered in your management contract.
  19. Can I access my portfolio online?
  20. We are currently working to giving access to the portfolio online as well as launching an app. Watch this space!
  21. Can you help in sourcing property?
  22. Yes we can. We have many overseas landlords who rely on us to help them source the right buy to let property.
  23. Do you offer project management services for renovation works?
  24. Our management fees cover day to day issues reported by tenant. If there is work that falls outside that category such as major refurbishments, our experienced project managers can deal with it.
  25. Will you be expanding to cover other areas?
  26. Whilst we would like to cover more areas, we want to ensure our service is not compromised so yes we are looking to expand but only when we feel the time is right

Talbot House, 204 - 226 Imperial Drive. Harrow. HA2 7HH
Tel: 020 3129 2500 E: admin@zeropercentagent.com
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